Sales Operations & Inbound Deal Coordinator

About Ignyte Ignyte is a fast-growing cybersecurity and compliance automation company serving organizations in the Defense Industrial Base and other regulated industries. We combine software and advisory services to help clients navigate complex security and compliance requirements. We are scaling our sales function and need a highly reliable operator to own inbound deal flow, CRM execution, and sales coordination.

Title: Sales Operations & Inbound Deal Coordinator Role Type: Sales Support / Sales Operations

Compensation Type: Salary (Non Comission Role)

Role Overview This is an execution-focused, non-quota-carrying role responsible for making sure every inbound lead is handled quickly, every sales conversation is properly run and documented, and every deal moves cleanly through the pipeline. You will act as the operational extension of the sales function:

• coordinating inbound leads
• running structured sales calls (intake + handoff)
• maintaining CRM accuracy
• ensuring follow-up and deal progression never stalls
• supporting contract handoff when deals are ready to close

This role is ideal for someone who thrives in structure, speed, and accountability—not someone pursuing quota-based selling or long-cycle enterprise account management. What You Will Do 1. Inbound Lead Execution

• Own all inbound leads from first response through qualified meeting.
• Respond quickly and consistently within defined SLAs.
• Qualify inbound inquiries using a simple, consistent framework.
• Schedule and coordinate all meetings with prospects and internal stakeholders.
• Ensure no inbound lead is missed or delayed.

2. Sales Call Coordination (Non-Closing Role)

• Open and structure inbound sales calls using a defined agenda.
• Present standard Ignyte overview materials (slides, positioning, context).
• Transition smoothly to internal sales lead for deeper technical/solution discussion.
• Close calls with clear next steps, timelines, and responsibilities.
• Send structured follow-up emails after every call (summary, positioning, next steps).

3. CRM & Pipeline Execution (HubSpot)

• Maintain complete accuracy of all contacts, companies, and deals in HubSpot.
• Ensure pipeline stages reflect real-time deal status (no stale or missing data).
• Enforce consistent use of required fields and sales process structure.
• Log all meetings, notes, and follow-ups in real time.
• Build basic pipeline reports and dashboards for visibility.

4. Deal Progression & Handoff

• Monitor active deals to ensure no stalled opportunities.
• Proactively follow up on next steps with prospects and internal teams.
• Coordinate with service delivery on upcoming wins for resourcing awareness.
• When a deal is ready to proceed, coordinate contract initiation and handoff.

5. Sales Process Improvement

• Identify breakdowns in inbound flow or follow-up execution.
• Improve and document repeatable workflows for inbound handling.
• Standardize email templates, call follow-ups, and handoff processes.
• Continuously refine operational efficiency of the sales motion.

6. Sales & Marketing Feedback Loop

• Capture objections, patterns, and insights from real sales conversations.
• Translate those insights into feedback for marketing and messaging refinement.
• Support alignment between what prospects are saying and how we position.

What Success Looks Like

• No inbound lead goes unresponded to or forgotten.
• Every sales call has clear structure, notes, and next steps.
• CRM is always accurate, current, and trusted.
• Deals move forward without needing constant oversight.
• Sales leadership spends time closing—not chasing process.

Qualifications (Must Have) We care more about execution ability than formal titles.

• 3–5 years in a B2B sales support, sales operations, or hybrid customer-facing coordination role
• Strong written and verbal communication skills (clear, structured, professional)
• Proven experience working inside a CRM (HubSpot strongly preferred)
• High attention to detail and strong organizational discipline
• Comfortable running structured customer-facing calls (not closing deals)
• Ability to manage multiple inbound requests simultaneously without losing track
• Strong follow-through—finishes every task and closes every loop

Strong Signals of Fit We tend to see success from candidates who have:

• Worked in early-stage or high-growth SaaS environments (not purely enterprise legacy orgs)
• Owned both customer communication AND CRM/data execution
• Acted as a “glue role” between sales, marketing, and operations
• Operated in environments where speed and ownership mattered more than hierarchy

Nice to Have

• Experience in cybersecurity, compliance, or regulated industries
• Exposure to government or defense sector clients
• Familiarity with sales playbooks, inbound funnels, or RevOps processes
• Experience improving workflows or sales operations from scratch

What We Offer

• Competitive compensation
• Direct exposure to sales leadership and deal flow
• High ownership role in shaping how sales operations scale
• Fast-paced, entrepreneurial environment with real impact

Important Note About This Role This is not a quota-carrying sales role. It is also not a purely administrative CRM data entry role. It is a high-ownership execution role responsible for ensuring revenue operations run cleanly, quickly, and predictably. We are looking for someone who likes:

• structure over ambiguity
• execution over politics
• ownership over instruction
• speed over bureaucracy

How to apply:

Email: apply@ignyteplatform.com (send résumé here)